Terms & Conditions

Website Terms and Conditions of Use
Relating to www.stickythings.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of StickyThings (PTY) LTD’s (“Provider”) website located at the domain name www.stickythings.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

Third Party Content

This website provides content, hyperlinks, and references to third-party websites, including those of www.stickythings.co.za partners, sponsors, advertisers, and others not controlled by www.stickythings.co.za. www.stickythings.co.za neither endorses nor is responsible for the availability, accuracy, currency, or reliability of any information, statement, opinion, or advice contained in such third-party websites or material. It is the responsibility of every user to evaluate the accuracy, currency, completeness, or usefulness of any information, statement, opinion, advice, or other content available through any third-party website. Please seek professional advice, as appropriate, regarding the evaluation of any specific information, statement, opinion, advice, or other content. Any concerns regarding such third-party content should be directed to the third party. Under no circumstances will www.stickythings.co.za be liable for any loss or damage caused by reliance on information obtained through a third-party website. Nothing on this website shall be deemed to be a recommendation of any third party or to constitute any representation as to a third party’s qualifications, services, products, offerings, information, or any other content.

E-Commerce & Privacy Policy

Click here for our full Privacy Policy and more information on why we use Cookies. In essence, we respect your privacy immensely and ask as little as possible and do all we can (e.g. have an SSL certificate etc.) to safe-keep all of your data. As an Ecommerce store, we do need certain information from you in order to fulfil your order like: – Email address (which we use to send you order updates) – Name, Address and Telephone number which we pass onto a third party courier company. – We use a third party secure payment gateway: PayFast that also makes use of Cookies and needs personal data in order to complete the payment. Then, we use Google Analytics and Google Ads, which make use of their own cookies for measuring order conversions and customer user experiences. You can find out more info (and to opt of of this), see on our Privacy Policy and theirs. Lastly, certain Social networks that we use (namely Twitter, Facebook, Instagram and Pinterest) also may use their own cookies and data retention. Again, see our Privacy Policy and theirs for more information. [divider width=”full”]

Payment Options

Payment may be made via Credit Cards (Visa or MasterCard) and Instant EFT (FNB, Standard Bank, Nedbank and ABSA). Credit Card and Instant EFT Acquiring – Payment Gateway Credit Card Transactions are acquired by PayFast, who is registered with the Payments Association of South Africa (PASA) as an operator involved in “payments to third persons” as required by the South African Reserve Bank (SARB). They make use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Refund and Return Policy

Our refund and return policy is only valid in South Africa.

7 day “No Questions Asked” refund or exchange policy on all wall art, except custom made wallpapers, murals and stickers – just in case what arrives is not what you expected.

To qualify, the following conditions must be met:

  • The packaging must be unopened.
  • The product must be retuned to our Johannesburg based office within 7 days of receipt in a saleable state.
  • Products received after the 7 days, or in a damaged/unsaleable condition will not be eligible for refunds or exchanges.

14-day refund or exchange policy for faulty goods

Whilst we take pride in supplying goods of a high quality, and do not anticipate any defects in our products, we encourage you to check your order, particularly wallpaper, as follows:

  • Check that the rolls are undamaged.
  • Before opening the packaging, check that all rolls have the same product code; batch number and colours. (Our policy does not extend to product code, colour or batch number variations after the rolls are opened).
  • Unroll the paper and check for any print defects or marks. For murals, lay out the panels and check that they match up. (Our policy does not extend to defects once the product is on the wall).
  • If any defects or concerns are noted during the checking process, please contact us at orders@stickythings.co.za with photos and within 14 days of receipt of your order.
5 Year 100% Installed Wall Art Product Guarantee
 
  • All our products are guaranteed to last at least 5 years (from receipt of goods) under the following conditions:
  • They must be installed indoors and out of direct sunlight.
  • Wall decals and stickers are not guaranteed to stick to rough and textured surfaces.
  • Surfaces must be dust free.
  • Avoid touching the sticky parts with fingers or allowing them to come in contact with dust/pet hair.
  • Defects to wallpaper must be identified and reported to us before the wallpaper or wall mural is installed.
  • Adding to our products, like using paint or a sealant etc. on them (even on paintable products) is at the customer’s discretion and will void the 5 year guarantee.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to orders@stickythings.co.za.

Goods Lost or Damaged in Transit

Your order was in perfect condition when it was dispatched and carefully packaged to prevent damage, so even if the packaging looks a little battered on the outside, the actual stickers or wallpaper should not be.  If, for some reason, the contents of your order arrive damaged, or if they do not arrive, please let us know immediately so we can investigate.

Order Cancellation

Cancellation of orders must be done before the order gets dispatched.  This can happen anywhere from 1 hour – 7 days after the payment has been processed. After this time our 7 day “no questions asked” refund and exchange policy applies.

Locally Produced Wall Art Colour

We try our best to match the actual colour of the product/colour chart on our website to our Wall Art, however there will always be a slight difference in the colours shown on screen versus the the actual wall art colours.  If you have concerns about the colour of the product that you have received, please email us within 3 days of receipt so we can discuss options to resolve your concerns.

Product Availability and Lead Times

  • Roommates wall stickers are kept in stock.  These will be despatched within 3 working days of payment being made.
  • Wall stickers and decals are made to order.  For standard designs, these should be produced and despatched within 5 business days of payment being made.
  • All custom made stickers, murals and wallpaper needs to have specially adapted artwork, which we will ask you to approve before it is despatched.  Generally artwork will be sent for approval within 3 business days of payment being made, and the product should be despatched within 5 business days of receiving your approval.
  • Our wallpaper and wall murals are all imported.  We do our best to keep the website updated with stock availability, but sometimes we can receive several orders before the next update runs.  If the product that you order is out of stock, we will contact you to discuss the best way forward for you.
  • Some products are identified on the website as ON BACKORDER.  In this case, we can usually get the product for you within 4 weeks, but recommend that you contact us to confirm.  All backorder orders need to be paid for in advance as we will import them specifically for you.  Backorder lead times are subject to customs clearance, and therefore cannot be guaranteed.

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of Liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: Casual Surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Contact Information / Domcilium Citandi Et Executandi

This website is run by StickyThings (PTY) LTD in South Africa. If you have any questions, queries or wish to request permission to use any part of this website, please contact us at: StickyThings.co.za. 

Postal Address: 30 Jukskei Drive, Riverclub, Sandton, 2191. 
Email: info@stickythings.co.za 
Tel: 072 142 9913

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html